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Understand Your Rights Before You Play

These legal terms set out how my33 operates your account, handles your data, and what applies when you use our lobby — including deposits via Touch 'n Go eWallet, Boost, and GrabPay.

Account TermsData HandlingJurisdiction NoticeCookie PolicyContact Rights
my33 Understand Your Rights Before You Play
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Account security and data handling are not afterthoughts here. Every account at my33 uses encrypted session tokens — your payment details for Touch 'n Go eWallet, Boost, and GrabPay are never stored in plain text on our servers. We retain your transaction records and account history only as long as required under applicable regulations, after which data is deleted or anonymised according to our retention schedule.

Cookie Policy

We use session and analytics cookies to keep your account active and measure lobby performance. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account records, transaction logs, and identity documents are held only for the period required by applicable law. Once that period ends, records are purged from our active systems.

Account Security

Login to your account requires OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact us via live chat immediately to freeze the account.

Request or Correction

You have the right to request a copy of your personal data or ask us to correct inaccurate information. Submit the request through your account Help Centre with your account reference.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about your account terms, a data request, or a policy clarification, our support team handles legal queries through three direct channels. We aim to acknowledge legal enquiries within one business day and resolve straightforward data or account requests promptly.

Team online

Live Chat

Start a chat session from your account dashboard. Identify your query as a legal or data matter so our team routes it to the right handler without delay.

Email Support

Send your legal query or data access request to our support address shown in your account settings. Include your registered email and account reference number.

Account Help Centre

The Help Centre inside your my33 account lists policy documents, update notices, and the step-by-step process for raising a formal legal or data objection.

Common Questions About Our Legal Terms

These are the questions we see most often when it comes to account terms, data rights, and legal access. If yours is not listed here, raise it directly through live chat or email support from inside your account.

These terms apply to every account opened on my33. Access depends on local law, and the terms are binding where use of the platform is permitted in your jurisdiction.

Yes. Submit a data access request through the Help Centre in your account. Include your registered email and account reference so we can locate and verify your records.

We retain transaction records — including deposits made via Touch 'n Go eWallet, Boost, or GrabPay — for the duration required by applicable law, then delete or anonymise them.

Where any section of our terms conflicts with a legal obligation in your jurisdiction, that local obligation takes precedence. Our terms are reviewed and updated to reflect regulatory changes.

Material updates are sent to your registered account contact — either by email or via a notification in your account dashboard — before the change takes effect.

Use the email support channel listed in your account settings. State clearly that your query is a formal legal matter, and include your account reference for faster handling.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.