my33 — Deposits, Withdrawals and Account Banking

Put Money Into Your my33 Account

Topping up your balance starts from the Cashier section once you are logged in. We support Touch 'n Go eWallet, Boost, GrabPay, DuitNow transfers and FPX online banking — pick whichever one sits on your phone already. Select your method, enter the amount in RM, then complete the transfer inside your chosen app or bank portal. The balance reflects on your my33

account as soon as the payment is confirmed on our end. Players in Kuching and across Malaysia use the same deposit flow — no special steps by region.

Log in and open the Cashier — Go to your account menu and tap Cashier — the deposit section is the first tab you see.
Choose your payment method — Select Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX from the list of available options.
Enter the amount in RM and confirm — Key in how much you want to add, review the total, then tap Confirm to proceed to your chosen payment app or bank portal.
Balance updates on confirmation — Once your payment is verified, the RM amount appears in your my33 account balance — you can head straight to the lobby.

Verify Your my33 Account Before Withdrawing

Account verification is how we make sure your balance belongs to you and no one else. You will need to upload a copy of your Malaysian identity card (MyKad) and a selfie holding it — both images must be clear enough to read the IC number. Once submitted, our team reviews the documents and updates your account status. A verified account also

unlocks the full withdrawal limit; unverified accounts can deposit and play but cannot withdraw until the check clears. We keep your document data secure and use it only for identity purposes.

Go to Account Settings and open Verification — Find the Verification section inside your account profile — it shows exactly what documents are still outstanding.
Upload your MyKad (front and back) — Take clear photos of both sides of your Malaysian IC and upload them directly from your phone camera roll.
Submit a selfie with your IC — Hold your MyKad next to your face, take a photo in good lighting and attach it to complete the submission.
Wait for the status update in your account — We review submissions and update your verification status — once approved, withdrawal access opens on the same account.

Withdraw Funds Back to Your Wallet or Bank

When you want to pull money out, head back to the Cashier and open the Withdrawal tab. We send payouts to the same local channels — Touch 'n Go eWallet, Boost, GrabPay and DuitNow are all available, as is direct bank transfer via FPX to accounts with Maybank2u or CIMB Clicks. Your account needs to pass identity verification before the first withdrawal

is released; after that, subsequent withdrawals follow the same steps without repeating the document upload. We process each request in the order it arrives — no invented timelines, just a straightforward queue.

Open the Withdrawal tab in Cashier — Log in, tap Cashier and switch to the Withdrawal tab to see your available balance and payout options.
Select your payout channel — Choose Touch 'n Go eWallet, Boost, GrabPay, DuitNow or a local bank transfer and enter the destination account details.
Enter the withdrawal amount — Type the RM amount you want to withdraw — the field will show the minimum and the balance currently available.
Submit and track in transaction history — Confirm the request and check your transaction history inside the account for live status updates as we process it.

LOCAL PAYMENT METHODS

Payment Options Available on my33

We keep the payment list focused on what Malaysian account holders actually have on their phones. Every method below connects directly to your my33 Cashier — no third-party redirect pages, no extra app logins beyond the one you already use. Amounts are always in RM.

Touch 'n Go eWallet Malaysia's widely-used e-wallet. Deposit and withdraw directly from your TNG balance — the same app you tap for daily spending.

Boost Top up your my33 account from Boost in a few taps. Withdrawals back to Boost follow the same straightforward path.

GrabPay Use your GrabPay wallet to fund your my33 account. Funds move between the two apps without needing to visit a bank.

DuitNow Send funds to your my33 account via DuitNow using your registered phone number or IC number as the transfer identifier.

FPX / Maybank2u / CIMB Clicks Prefer online banking? FPX connects Maybank2u, CIMB Clicks and other local banks directly to your my33 Cashier in real time.

What You Want to Know About my33 Banking

These are the questions we hear most from account holders about deposits, withdrawals and verification. If your situation is not covered here, reach out via live chat and our support team will sort it with you directly.

The minimum deposit varies by payment method and is shown in the Cashier when you select your preferred option. Amounts are always in RM.

Yes — your my33 account supports multiple payment methods. You can switch between Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX freely across different sessions.

Pending withdrawals are usually waiting on identity verification or a manual review step. Check your account's transaction history and verification status, then contact live chat if it stays pending beyond the expected queue.

You can deposit and access the lobby without completing verification first. However, verification must be completed before we release your first withdrawal — so we recommend uploading your MyKad early.

We do not charge a platform fee on withdrawals. Your own bank or e-wallet provider may apply their standard transfer charges — check directly with them for those details.

Take a screenshot of the DuitNow transfer confirmation showing the reference number, then send it to our live chat. We match it against incoming records and credit your account once confirmed.

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